Our Services

Allow your IT infrastructure to be serviced by us. We will completely take over all things IT for your organization. Consolidate billing and optimize your IT usage. Monthly meetings and goal determination will help determine your companies IT needs.

Allow Viva Tech CT to perform a full IT security audit for your organization that includes a vulnerability analyses, risk assessment, Incident response plan development all to better secure your environment against current IT threats.

For Tier I & Tier II requests we can offer support remotely and in-house if the business need arises. examples of service can include: End user setup (laptop, desktop), VoIP and Cell Phone, Media, office troubleshooting.

We understand the efficiency required in todays networks we can offer network / server room reorganization, restructure and hardware updates and lifecycle management for all equipment.

A range of laptop and desktop services to include:

• Computer Repair and Troubleshooting

• Hardware upgrade

• Cleaning and Restoration

Getting rid of old computer equipment is challenging we will wipe, clean and ethically recycle your old hardware using our partners channels.

• SOC 1: Reports on controls relevant to user entities' internal control over financial reporting. Primarily used by financial auditors of customer companies.

• SOC 2: Reports on controls relevant to security, availability, processing integrity, confidentiality, or privacy. This is the most common type and is used to assure customers about data security and privacy.

• SOC 3: A more general report based on SOC 2 criteria, but designed for public distribution. It doesn't include detailed test results.

Tier 1: Basic Help Desk Support

• First point of contact for most user issues

• Handles routine problems and basic troubleshooting

• Collects user information and creates tickets for more complex issues

Tier 2: Advanced Technical Support

• Addresses more complex issues that Tier 1 cannot resolve

• Requires deeper technical knowledge and troubleshooting skills

• May involve on-site support and more in-depth problem analysis

Tier 3: Expert-Level Support

• Highest level of internal technical expertise

• Deals with the most complex and critical issues

• Often works closely with product development teams

• May create patches or updates to resolve systemic problems

• Regular automated backups to minimize human error

• Data encryption for security during storage and transmission

• Offsite or cloud storage to protect against local disasters

• Testing and validation to ensure effective restoration

• Retention policies to manage data lifecycle and compliance

With the new generation of AI available we are able to develop solutions to all a large vast different amount of problems. Our team has worked on various solutions such as the following.

• Custom chatbot development for websites, customer service, HR, and internal ticketing

• Integration with platforms like Zendesk, Slack, Microsoft Teams

• Natural language processing (NLP) for multi-language or industry-specific conversations

• Predictive analytics (sales forecasting, customer churn prediction)

• Develop document Q&A systems (e.g., upload SOPs, ask questions)

• Integrate ChatGPT, Claude, or other LLMs into web or mobile apps

• Application development and mocks ups available in a rapid decrease of development time.

• AI training in the workplace and utilizing AI tools to streamline processes.

We are able to take your website from an Idea to full deployment. Preferred methods are square space and WordPress sites.

Viva Tech offers comprehensive EDR monitoring and Alerting tools, with our agent we are able to monitor your end user and Microsoft Environments for a low monthly fee. Alerting, compliance monitoring, vulnerability scans are included in the package.